[Imc-supervisors] Fwd: Doing Good August 2009 e-newsletter of do good Consulting

[Nicole Pion]

Hey everyone,

Useful email from do good Consulting.  I think it offers a lot of good
advice considering that we are about to hire 8 people (see "Employment
Myopia" and "What to do with an Under-performer").

I may have already sent this, but I think there was a glitch with the list.
Sorry if this is a duplicate.


Nicole


---------- Forwarded message ----------
From: Laura Huth, do good Consulting <laurahuth at dogoodconsulting.org>
Date: Sat, Aug 1, 2009 at 7:30 AM
Subject: Doing Good August 2009 e-newsletter of do good Consulting
To: Nicole Pion/UCIMC <nicole.pion at gmail.com>


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   A
monthly newsletter from *do good*
Consulting<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/y>
 August
2009

 Do You Have Employment Myopia?
[image: Do You Have Employment Myopia?]

*by Laura Huth, President & CEO, do good **Consulting**
with thanks to Lori Kingery, Special Assistant, **do good Consulting*

Recently I assisted with a hiring search to replace the executive director
of a small nonprofit. The previous director hadn’t been hired *per se*, but
appointed to the new position because the board president thought highly of
her. The board voted, and the group had an instant director. They had
successfully avoided debate and discussion, hiring or job-posting fees, and
even creating a job description.

Four years later the “insta-director” moved on, leaving a wake of unfinished
business. The board knew of performance issues, but didn’t want to rock the
boat while the director’s friend was board president. When the resignation
came, the collective sigh of relief was nearly audible.

“At the time, the process seemed like a good idea – saving us time and
money,” said one contrite individual on the board. “In the long run, our
shortsightedness cost us more than we saved. No fundraising was done, and we
actually lost ground with several programs. Frankly, I’m embarrassed – and
not about to make that mistake again.”

They learned their lesson the hard way, but with the position once again
open, they sought a cure. *do good* was hired, and I immediately diagnosed
“Employment Myopia” and prescribed a 20/20 Hiring Vision Plan.

Many organizations make this same mistake. Fueled by a lack of funds,
expertise, or time, or even connections, ego, or laziness, the following
three symptoms of “Employment Myopia” can be deadly, especially to
nonprofits. Read and learn how to avoid them!

*AVOIDING THE HARD STUFF*
One of the most common problems *do good*’s experts are asked to help with
is how to turn a poor performer into a good one.

With an underperformer on staff, many directors and board members walk a
balance between ignoring the problem and having it eat away at them. They
know it’s not working but don’t know what to do about it. Some of the most
unsavory tasks of managing are employment review, disciplining poor
performers, “counseling out” (see item #3 in *Tip of the Month* to the
right), and terminating an employee. While the reality of living with the
situation longterm is worse, all too often in the shortterm we choose the
path of least resistance to avoid confrontation, bad feelings on both sides,
or a media firestorm. We call this *Avoiding the Hard Stuff*.

In reality, ignoring underperformance problems is a disservice to the
clients your group serves. Think of it this way: if an underperformer can
manage five clients, but an average or overperformer can manage 10 or more,
who wins and who loses? Or if an underperformer who can raise $30,000 is
replaced with an individual who can raise ten times that, your organization
– and its stakeholders – could win big.

See the ideas from *do good **Consulting* in the *Tip of the Month* section
at the right for four ideas to help you manage your underperformer problem.*
*

*CRONYISM*
A second common hiring problem in the nonprofit world is *cronyism* – the
main symptom the group above suffered. To avoid the complicated process of
vetting candidates, paying for ad postings, and saying ‘no’ to otherwise
qualified candidates, a group chooses to hire someone because 1) they know
them, 2) they happen to be available at the time, or 3) they already work
for the group and can “on-board” easily.

*do good* advocates that all groups use a hiring process to fill all
positions. This helps groups find the perfect candidate, avoid favoritism
issues, and minimize hiring bias issues (discrimination, etc.) In the end,
the decision might still be to hire your friend, but going through the
process will legitimize the hiring decision. If your friend turns out not to
be your candidate, you’ll be richer for the process, landing a more
qualified candidate with the skills to take your organization to the next
level.

*ALL CREW, NO CAPTAINS*
The final hiring problem happens in searching for management-level staff.
It’s what I call *All Crew, No Captains*, and the symptom is hiring
program-focused individuals or those with no management training to serve in
management level positions just because they know the program-related work
of the organization.

This is akin to hiring someone to pilot a ship who knows how to row. When
this new captain doesn’t know how to use a compass or guide a crew, they row
and row, going nowhere in particular. Another analogy is hiring a stewardess
to fly an airplane because she has 13 years of experience in the airlines
industry and on an actual airplane. In either scenario, the journey will be
a long, rough, and ultimately fruitless one, or worse, end in possible
disaster.

When I was hired to lead Habitat for Humanity, a homebuilding organization
for people in need, I brought no qualifications to swing a hammer. But
Habitat needed someone to build a vision, not a house. Over time, I learned
the ins and outs of homebuilding, learning from my staff and working on the
build site. These experiences added to my skills in fundraising, marketing,
media, and management to make me an even stronger manager. The “nuts and
bolts” can be learned on the job, but vision is tough to teach on the fly.
Sound management and fundraising skills are indeed learned over time “in the
trenches” – but your hope is that your new hire was in someone else’s
trenches for this sometimes-painful, and often long, process. You are hiring
a leader, not a line manager or a worker bee.

In selecting your leader, pay close attention to the skills you actually
want in that leader. Is it important that an arts organization director be
an artist, or just have a deep appreciation of the arts, while bringing many
years of experience raising money? Should the leader of a women’s shelter
come from a background in women’s issues, or be trained in media, marketing,
and outreach? Understand the parts of the job that your new leader can and
should learn on the job, and those that he or she must have in order to
deliver what you really want, in the timeframe that you desire.

The group I mentioned above adopted a proactive, well-planned approach on
their next search. Working with *do good*, they formalized a job
description, created a hiring timeline, developed a hiring matrix, paid for
the advertising they needed to get a great candidate, took the time to
interview three strong candidates, and selected their top candidate.

I ran into the board member who chaired the search committee not long ago at
the farmer’s market. “What a difference it’s made!” she gleamed. “We
actually know where we are going now – we have a plan, and for the first
time, we have money to help implement some of our programs. Everything is
back on track!”

Now that’s a group with 20/20 vision!

 Q&A: The Case of The Mailing Mishap
[image: Q&A: The Case of The Mailing Mishap]

Dear *do good*:

*I've been a donor to a wonderful local nonprofit organization that works
with developmentally disabled youth. Recently, I got an appeal letter from
them and realized when I opened the envelope that the enclosed letter was
meant for another donor. It included prior giving amounts and their names. *

*I’m at a loss as to what to do. I still want to donate, but wonder if I
should contact the group about this error. On the one hand, if it were me, I
would like to know so I could fix it. On the other hand, it seems like a
difficult, embarrassing problem to have to confront. *

*I want to support this group, as they do great and very important work.
What’s your advice? *
*- At a Loss in Glencoe*


*Dear Glencoe:*
Thanks for your thoughtful inquiry. It’s clear you care about this group
deeply, and I appreciate your concern for how to handle this obviously
delicate situation.

>From my days doing fundraising for nonprofits, here’s what I think might
have happened. It’s possible that the organization used their database
system to generate custom letters, including a customizable field for last
year’s giving amount. Programs like this can then print off the custom
letters and matching custom labels or envelopes. It’s likely that a team of
volunteers helped prepare the mailing, and somewhere in the “assembly line”,
an envelope and a letter got out of sync.

If this is the case, you letter is likely not an anomaly. If I had to guess,
the organization has already heard from other donors who have experienced
the same issue. Some may be confused, others angry, others concerned.

Whether it’s a one-time case, or a mailing-wide problem, my advice –
especially since you care so deeply for this group – is to call their
director or fundraising staff to gently let them know about the issue.

They will likely be apologetic and embarrassed. Be gentle – just let them
know and let them know you’ll still be donating. They have probably heard
from other not-so-happy donors, and may feel very flustered and frustrated.
This doesn’t diminish the work they do for youth, so help them keep their
spirits high. In the end, even if this was a one-time case, I’m sure they’ll
be grateful for the gentle nudge to review their mailing and database
systems.

*- Laura Huth, President & CEO, **do good Consulting*

*Have a question for do good Consulting? Contact our experts at 217-778-1687
or **dogood at dogoodconsulting.org* <dogood at dogoodconsulting.org>*.*

 Group Profile: Cabrini Green Legal Aid
[image: Group Profile: Cabrini Green Legal Aid]

Angela was living in a domestic violence shelter temporarily to escape an
abusive relationship. She didn’t receive all of her mail on time and missed
the deadline to renew her Section 8 housing voucher. As a low-income,
working mother, Angela relied on this assistance to help provide housing for
her family. Thankfully, the volunteer attorneys at Cabrini Green Legal Aid
(CGLA)<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/j>worked
with Angela to reinstate her voucher and helped her find a new
apartment for her family.

Angela’s story is one of many. In its 37 year history, Cabrini Green Legal
Aid<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/t>has
helped thousands of low-income men and women throughout Chicago.
Originally launched to serve the residents of Chicago’s Cabrini Green
housing project, the organization began serving residents across the city
when Cabrini Green was demolished in 1996.

Today, volunteer attorneys from many Chicago firms help transform their
clients lives by providing a variety of legal services free of charge. They
help stop unwarranted evictions and assist clients like Angela though their
Housing Law division. Attorneys working on Family Law issues help secure
family safety and stability. Clients at CGLA may be able to have old
criminal records sealed or expunged providing them with a fresh start and
removing barriers to employments. As the one of the area’s only options for
free criminal defense services, CGLA works with clients to defend their
cases and develop relationships that will greatly reduce their risk of being
rearrested.

CGLA’s staff and volunteers do more than just help clients navigate the
legal system. They integrate legal services and social work support to help
their clients transform their lives.

Learn more about Cabrini Green Legal Aid, their clients, and their services
at www.cgla.net<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/i>
.

*Want to see you favorite nonprofit organization highlighted in the next
issue of Doing Good? Contact do good Consulting at **
dogood at dogoodconsulting.org* <dogood at dogoodconsulting.org>* or 217-778-1687.
*

 Thank You Ice Cream Anniversary Sponsors!
[image: Thank You Ice Cream Anniversary Sponsors!]

The skies threatened on Wednesday, July 15, but sunny skies prevaled for the
3rd anniversary party of *do good **Consulting*. Nearly 200 people came by
to enjoy free ice cream from the Sidney Dairy
Barn<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/d>and
sno cones made by the kids in the Mahomet
Area Youth Club<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/h>
.

*do good *thanks the businesses who helped make the afternoon a success by
donating items to eat and to give away in our raffle: Common Ground Food
Co-op<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/k>,
Corkscrew Wine Emporium<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/u>,
Café Luna<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/o>,
Great
Impasta<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/b>,
Flesor’s Candy Kitchen<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/n>,
Silvercreek<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/p>,
Courier Café<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/x>,
Milo’s<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/m>,
Mary Kay Cosmetics<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/c>,
Shaklee<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/q>,
Clean By Nature<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/a>,
Fleurish, and International Galleries. A huge thanks also to Dennis
and
Chris at the Sidney Dairy
Barn<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/f>,
the wonderful kids from the Mahomet Area Youth
Club<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/z>,
and to *Susan Roughton* for her wonderful mini back massages (and thanks to
the Mettler Center<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/v>for
giving her off to allow her to be with us that day!)

The “*do good*” temporary tattoos were a smash, sported by both the young
and the not-so-young. Missed yours? Stop by *do good*'s office at 201 W.
Green in downtown Urbana to get yours, or bring some home for the kids, the
grandkids, or the neighbor kids. Thanks again everyone for helping to make *do
good*'s 3rd anniversay party such a smashing success!




[image: Bookmark and
Share]<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/e>

 In This Issue
  Do You Have Employment Myopia?
<#1230a99b289b4035_122e63b3b01d9515_122d5f0b46cae238_C86767D4B6B69410>  Q&A:
The Case of The Mailing
Mishap<#1230a99b289b4035_122e63b3b01d9515_122d5f0b46cae238_8EE8A39F3DB8E722>
 Group
Profile: Cabrini Green Legal
Aid<#1230a99b289b4035_122e63b3b01d9515_122d5f0b46cae238_F228D9F30CF339DB>
 Thank
You Ice Cream Anniversary
Sponsors!<#1230a99b289b4035_122e63b3b01d9515_122d5f0b46cae238_81E2CDE1BCBF848D>

 Did You Know?

*SAYING THANKS RIGHT PAYS OFF BIG*

A recent study<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/s>has
shown that personally thanking your donors pays off – big. In the
study
of 2,250 new direct mail donors, 220 received a thank-you phone call from a
board member within 48 hours of their gift; the other donors received
standard acknowledgments. Those who received a thank-you call gave 40% more
in a second gift; and 70% of them were still giving two years later. More
than 80% of the other donors had quit giving 2 years later.


 Resource of the Month

*Central Illinois Nonprofit Resource Center
(CINRC)*<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/g>

CINRC<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/w>is
located inside the Brookens Library on the campus of the University of
Illinois at Springfield. The Center provides nonprofits with access to a
plethora of materials to help them operate better, stronger organizations.
As a Cooperating Collection of the Foundation Center in New York, downstate
Illinois nonprofits have access to some of the best materials available to
organizations. At the Center, nonprofit staff members, board members,
volunteers, and others can browse hundreds of publications on everything
from fundraising to good governance, surf thousands of resources online from
grantmakers to webinars, and even access training sessions online. See
http://library.uis.edu/cinrc<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/yd>or
email
cinrc at uis.edu.


 Tip of the Month

*What To Do With Your Underperformer*

Do you have an underperformer on staff? Is it causing friction in the
workplace? Resentment on staff? Lost sleep? Lost revenue? Worse?

While the reality of living with an underperformer on staff long-term is
worse, all too often in the short-term we choose the path of least
resistance to avoid confrontation, bad feelings on both sides, or a media
firestorm. Ignoring underperformance is a disservice to the clients your
group serves. Think of it this way: if an underperformer can manage five
clients, but an average or over-performer can manage 10 or more, who wins
and who loses? Here are four ideas to help you manage:

   1. *Provide adequate training and professional development. *Pay to send
   staff to conferences and trainings, and allow time in their schedules for
   such activities, supporting them in efforts to expand their skills and
   knowledge. It will pay for itself in performance, increased morale, and
   employee longevity.
   2. *Conduct regular, meaningful employment reviews.* Put time and effort
   into each on a semi-annual basis. Every employee should have a clear,
   detailed job description, guidance on how well or how poorly it is being met
   or exceeded, and goals for the future.
   3. If these steps fail, *begin the process of “counseling out”*. An
   underperforming employee needs and deserves feedback on what the issues are,
   how to improve them, warnings about where the process is headed, and
   instruction in what will happen if progress is not achieved. Advise the
   employee that the end is nigh, and how things will go from here on out.
   4. If you reach the end of the counseling out process, be strong and *follow
   through with the process of termination*. Your clients and board –
   shareholders in this process – deserve this progress.

*do good **Consulting *can help you in each of these areas. Whether you want
help identifying cost-effective professional development ideas, need
customized templates for employee reviews, or seek guidance on the
counseling out or termination process, *do good* can lend a hand. Contact us
at 217-778-1687 or dogood at dogoodconsulting.org.


 Upcoming Events, Training & Opportunities

*GREEN CONCERT: **Outside at the Research Park*, sponsored by the University
of Illinois, FDC<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/yh>,
and Mervis Industries<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/yk>,
will host a green concert and fair on Friday, August 28, 4-10PM. Hot
Buttered Rum<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/yu>will
be the main act. The band features “High Altitude Bluegrass Music” and
prides itself on its support of environmental issues, including touring in a
bus fueled by recycled vegetable oil. The band actively promotes awareness
of environmental issues and the responsibility to pass on a habitable planet
for generations to come. Opening acts include Post Historic
<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jl>(5PM),
Duke of Uke & his Novelty
Orchestra<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jr>(6PM),
and High Cotton (7PM). Hot Buttered Rum performs 8-10PM. The event
will also feature environmentally-oriented organizations providing
information on their work and volunteer opportunities. *do good** Consulting
*<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jy>will
be providing free temporary tattoos and other great items. The event
is
at the UIUC Research Park at 1st St. and St. Mary’s Rd. in
Champaign<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jj>.
For more information, contact Valerie Oliveiro at 217-244-4287 or
valo at illinois.edu, or click
here<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jt>.

*ENVIRONMENTAL EDUCATION CONFERENCE: *Registration is now open for the *2009
Midwest Environmental Education Conference *(MEEC) to be held October 14-17,
at the I Hotel & Conference
Center<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ji>in
Champaign. Through concurrent sessions, workshops, field sessions, and
much more; participants will gain valuable knowledge and resource
connections in the areas of administration, interpretation, natural history,
and sustainability. *do good
**Consulting*<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jd>
* *is proud to co-sponsor of the MEEC conference. Additionally, *do
good *representatives will be presenting several sessions, including
fundraising,
volunteer management, invigorating your board, marketing, and more. Go to
www.EEAI.net<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jh>for
complete details.

*NONPROFIT CONFERENCE: *On Thursday, August 27, the Lumpkin Family
Foundation<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/jk>hosts
the
*Downstate Illinois Nonprofit Conference* at Champaign’s I Hotel &
Conference Center<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ju>.
The event is a great opportunity for nonprofit board, staff, and
volunteers to connect with national and regional leaders on challenges and
opportunities ahead. *do good**
Consulting*<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tl>is
co-sponsoring the event, and
*do good* representatives will attend. Click
here<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tr>for
more information on speakers, agenda, and registration.

*NONPROFIT TRAINING: *Today more than ever, evaluation of nonprofits and
their programs is crucial. Where do you begin and what type of evaluation
should you use? Join Tosha Cantrell-Bruce for *Evaluation: It’s More Than
Just Numbers* on Wednesday, September 23, from 1:15-4PM at the University of
Illinois-Springfield. Registration is free, but seating is limited. Register
at www.lumpkinfoundation.org<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ty>or
contact Pamela Salela at 217-206-6633 or
psale2 at uis.edu.*
*

*GIFT PLANNING TRAINING: *Learn about the types of planned gifts and their
benefits, as well as emerging trends at *Leaving a Legacy: Done Right* on
August 5, 7:45-10AM at Sarah Bush Lincoln Health
Center<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tj>,
Mattoon. Refreshments will be provided and teams of staff and board are
encouraged to attend. Registration is free, but seating is limited. Click
here<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tt>to
register, or contact
Amanda Standerfer <astanderfer at enrichingourcommunity.org> at the Southeastern
Illinois Community
Foundation<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ti>
.


 About *do good* Consulting

With decades of real-life experience and proven results in nonprofit, small
business, and community-based work, *do good** Consulting*'s team of
associates<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/td>brings
a wealth of knowledge in developing the capacity of organizations of
all sizes across Illinois.

Through trainings, one-on-one sessions, customized workshops, visioning
charettes, performance dashboards, plan development, and systems
walk-throughs, *do good** Consulting* helps small- to mid-sized
organizations and businesses realize their potential and create buy-in
across the organization and the community. *do good*'s
associates<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/th>work
with
clients<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tk>to
develop a better sense of organizational possibilities and potential
while creating realistic and practical step-by-step plans for implementation
and lasting impact. Learn more about *do good **Consulting*'s trainings,
services, and resources
here<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/tu>
.

For more information on *do good** Consulting*'s trainers and
associates<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/il>,
consulting and training
services<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ir>,
free resources<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/iy>,
clients<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/ij>,
and more, go to
www.dogoodconsulting.org<http://dogoodconsulting-newsletters.createsend3.com/t/r/l/ijhdjj/sldoar/it>
.


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Champaign-Urbana          Springfield          Chicago

 *do good Consulting*
URBANA OFFICE
201 West Green Street, Urbana, Illinois 61801
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AmeriCorps CTC VISTA
Urbana-Champaign Independent Media Center



-- 
Nicole Pion
Outreach and Development Adviser
AmeriCorps CTC VISTA
Urbana-Champaign Independent Media Center
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