<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Hello,<div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Thanks, Danielle, for the protocol. We’ll follow it if any problems come up in the future.</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Thanks for the Volo contact info., Peter.</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>And again, thanks for the remote assistance from around the country to Chris and Josh, and for the local work to Dean, Barry Todd, and Peter.</div><div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Cheers,</div><div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Barry</div><div><br><div><div>On Jun 4, 2014, at 1:02 PM, Peter Folk <<a href="mailto:peter@volo.net">peter@volo.net</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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Only thing I'd add is that if you do need to reach Volo, our number
is 217 367-8656. You should reach someone 24/7.<br>
Peter<br>
<br>
<div class="moz-cite-prefix">On 6/4/2014 12:59 PM, chynowet . wrote:<br>
</div>
<blockquote cite="mid:CAJQ36wLZvRN=Yk7m-r+PhdOD8kb2-6hzuk+fC7E2nMZpEEsiog@mail.gmail.com" type="cite">
<div dir="ltr">Hi Barry and all,
<div><br>
</div>
<div>Peter Folk emailed late last night that he has corrected
the issue. If you see continuing problems, or have problems in
the future, here is the current process for ALL internet (hard
or wifi) concerns in the IMC:</div>
<div><br>
<div>1) Contact Dean, UCIMC Operations Director at <a moz-do-not-send="true" href="mailto:ucimcoperationsdirector@gmail.com">ucimcoperationsdirector@gmail.com</a>.</div>
<div>2) He will put a ticket in at Volo.</div>
<div>3) If it is off hours or urgent, you can put a ticket in
a Volo, just let Dean know you did so.</div>
<div>4) Volo is responsible for working internet and wifi
service. If the issue is with UC2B, they are contracted with
the UCIMC to handle it on our behalf with UC2B.</div>
<div>5) If you receive unsatisfactory service, please let Dean
know. </div>
<div>6) If you want to escalate further because of lack of
responsiveness, you can escalate to the board (but please
don't start there).</div>
<div><br>
</div>
<div>Hope that helps!</div>
<div><br>
</div>
<div>Danielle</div>
<div><br>
</div>
</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Wed, Jun 4, 2014 at 10:42 AM, Chris
Ritzo <span dir="ltr"><<a moz-do-not-send="true" href="mailto:chris.ritzo@gmail.com" target="_blank">chris.ritzo@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Looks like
Josh has reached out to Volo and Barry Todd. Barry was<br>
available hourly until last year for stuff like this, but I
think that's<br>
changed.<br>
<br>
Have you contacted the IMC staff or board about this?<br>
They are now your first line of contact and can escalate to
Volo if need be.<br>
<br>
I'm copying Danielle Chynoweth on this reply so she can
escalate through<br>
the IMC's current staff/Volo.<br>
<br>
Best,<br>
-Chris<br>
<br>
On 06/03/2014 08:21 PM, Barry Isralewitz wrote:<br>
> Hi,<br>
><br>
> Still no internet access today at Bike Project.<br>
> We rely on internet access quite a lot to run the shop
(including sales).<br>
><br>
> Any advice on next steps? Any chance of getting
it back working tonight?<br>
><br>
> Cheers,<br>
><br>
> Barry<br>
><br>
> On Jun 2, 2014, at 11:09 PM, Josh King <<a moz-do-not-send="true" href="mailto:jking@chambana.net">jking@chambana.net</a>>
wrote:<br>
><br>
>> Hi Todd,<br>
>><br>
>> I can reach the IMC's main router from here, and
from there I am able to<br>
>> ping at least some of the machines in the building,
so the network<br>
>> doesn't appear to be down building-wide. I suspect
that it is something<br>
>> local to the Bike Project, or possibly to the
basement.<br>
>><br>
>> On 06/02/2014 10:26 PM, Todd Spinner wrote:<br>
>>> It appears that the internet is down at the IMC
according to Bike<br>
>>> Project Staff Reports.<br>
>>><br>
>>> Todd Spinner<br>
>>><br>
>>> --<br>
>>> Todd Spinner<br>
>>> <a moz-do-not-send="true" href="http://onasteelhorseiride.com/" target="_blank">onasteelhorseiride.com</a>
<<a moz-do-not-send="true" href="http://onasteelhorseiride.com/" target="_blank">http://onasteelhorseiride.com</a>><br>
>>><br>
>>><br>
>>><br>
>>><br>
>>><br>
>>> _______________________________________________<br>
>>> IMC-Tech mailing list<br>
>>> <a moz-do-not-send="true" href="mailto:IMC-Tech@lists.chambana.net">IMC-Tech@lists.chambana.net</a><br>
>>> <a moz-do-not-send="true" href="https://lists.chambana.net/mailman/listinfo/imc-tech" target="_blank">https://lists.chambana.net/mailman/listinfo/imc-tech</a><br>
>>><br>
<span class="HOEnZb"><font color="#888888">>><br>
>> --<br>
>> Josh King<br>
>> PGP Fingerprint: 8269 ED6F EA3B 7D78 F074 1E99
2FDA 4DA1 69AE 4999<br>
>><br>
>> _______________________________________________<br>
>> IMC-Tech mailing list<br>
>> <a moz-do-not-send="true" href="mailto:IMC-Tech@lists.chambana.net">IMC-Tech@lists.chambana.net</a><br>
>> <a moz-do-not-send="true" href="https://lists.chambana.net/mailman/listinfo/imc-tech" target="_blank">https://lists.chambana.net/mailman/listinfo/imc-tech</a><br>
><br>
<br>
</font></span></blockquote>
</div>
<br>
</div>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Peter Folk, CEO, Volo Broadband - <a class="moz-txt-link-freetext" href="http://volo.net/">http://volo.net</a>
217 721-3893 cell / 217 376-8656 sales+support</pre>
</div>
</blockquote></div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>-- </div><div>Barry Isralewitz</div><div>Theoretical and Computational Biophysics Group</div><div>3043 Beckman, University of Illinois at Urbana-Champaign</div><div>Office Phone: (217) 244-1612</div><div>email: <a href="mailto:barryi@ks.uiuc.edu">barryi@ks.uiuc.edu</a> <a href="http://www.ks.uiuc.edu/~barryi">http://www.ks.uiuc.edu/~barryi</a></div></div></span></div></span></div></span></div></span></div></span></div></span></span>
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