[IMC-Tech] Fwd: [Imc] Insight Cable lnstallation (pre)Proposal Info...

[dan blah]

---------- Forwarded message ----------
From: Bray, Gene <Bray.G at insightcom.com>
Date: Mar 28, 2006 2:36 PM
Subject: RE: [Imc] Insight Cable lnstallation (pre)Proposal Info...
To: dan blah <dan.blah at gmail.com>


Dan,
 Internet Outages are treated the same as a cable outage, downtime is
credited after 72 hours, install dates are running about 3 days out.  At
this time we do not support linux server but they are looking in to it.

Gene

-----Original Message-----
From: dan blah [mailto:dan.blah at gmail.com]
Sent: Tuesday, March 28, 2006 12:09 PM
To: Bray, Gene
Subject: Fwd: [Imc] Insight Cable lnstallation (pre)Proposal Info...


---------- Forwarded message ----------
From: dan blah <dan.blah at gmail.com>
Date: Mar 27, 2006 10:47 PM
Subject: Re: [Imc] Insight Cable lnstallation (pre)Proposal Info...
To: Stephane Alnet <stephane at shimaore.net>
Cc: UCIMC Tech Focus Group <imc-tech at lists.ucimc.org>,
IMC at lists.ucimc.org, IMC Space <imc-space at ucimc.org>


On 3/27/06, Stephane Alnet <stephane at shimaore.net> wrote:
> Dan,
>
> Couple questions:
>
> - Did you discuss Service Levels (mean time to repair, penalties for
> outages over X hours, etc.)?
I did not, but i am cc'ing this reply to Gene.

>
> - If we sign the agreement on Thursday night, when will the service
> be operational? (This might be of interest to the imc-tech group to
> coordinate the chambana.net migration.)
per gene, we are not able to get/set a schedule date until the service
agreement is signed.

>
> - On their non-business side, Insight requires you to more or less
> use Windows with IE to be able to register you modem and add/remove a
> device (identified by an Ethernet card) because of the way their
> sas.r31 gateway is set up. That has required me to be "creative" to
> be able to register (and re-register once in a while) my linux
> server. Any idea if we'll hit the same kind of limitations with this
> offering?
ya my experience here is any time you change cable modems you need to
re-register your new modem.  i have a internal https://insight
something or other addressed that you can go to and manually register
a new modem when you have all the proper account credentials.  i am
assuming this is the same for their business side.  hopefully gene
will reply if this is incorrect.

>
> Stéphane
>
>


--
Daniel


--
Daniel


--
Daniel