[UCIMC-Tech] Re: IMC's Internet Down

[Mike Lehman]

Josh,
Thanks for doing what you can. No problem with the headline, as it may 
be the only way we have to communicate with many users.

This would obviously make a great feature on how Comcast basically sucks 
at customer service and who knows how far into the pit of crap it will 
sink before service is restored. Feel free to provide further 
elaboration on this topic...
Mike Lehman

Josh King wrote:
> Hi everyone,
>
> I just threw together the email addresses of all the active IMC members
> I had available in a 30 second search of my inbox, to notify all of you
> (as some of you may already know) that Comcast suddenly and without
> warning changed the configuration of all of the network services going
> into the building, supposedly as a result of their migration from
> Insight's systems to their own networks. The long and short of it is
> that all of the email and lists, as well as all websites except for the
> IMC main website and all internet connectivity going into the building
> is down for the next couple of days. I placed an announcement at the top
> of UCIMC.org to this effect. After spending more than two hours in total
> on the phone with them, apparently we need to wait for them to send us a
> new gateway router, which they say will take 3-5 business days. Then Dan
> and I will reconfigure the network, and I'll have to call them back at
> that point to renegotiate our service agreement.
>
> Obviously this is all outrageous on Comcast/Insight's part, but I wanted
> to alert everyone that might have to field questions about the lack of
> internet in the building, so that everyone isn't terribly confused for
> the next few days.
>
> Sorry about not asking the IMC-Web list's permission about posting the
> announcement on the page, for obvious reasons.