[UCIMC-Tech] email troubles at chyn at ucimc.org

[Chris Ritzo]

Cool. I will review the message. It would be useful to know from a
person who sent a message you did not receive got any sort of
notification from our servers. I realize this may not be possible or
convenient to ask, and that's ok. What it might confirm would be whether
the sender's email server was mis-configured in some way, triggering a
bounce back from mail.chambana.net. Our server is configured pretty
strictly to reduce spam. I think this may be an outlying possibility
however. Another possibility is that Google may have flagged the
forwarded message as spam.

I talked to Josh about switching that address to a redirect, and he was
not sure that it would really change anything.

Another short term option would be to have you connect to the @ucimc.org
account using Apple Mail or another Mail program using IMAP. If you want
to try this let me know.

Alternately, we will just simply need to try monitoring this until we
can talk with you more about moving @ucimc.org email and lists to a more
accessible platform for IMC to manage directly. We're ready to start
that conversation as soon as you have bandwidth to.

-Chris


On Thu 17 Jul 2014 04:37:24 PM EDT, Danielle Chynoweth wrote:
> I just use gmail to send and receive. A redirect is fine. And it does
> work when I send tests but I have confirmed that I definitely was sent
> emails I didn't receive. I will forward one to you now. 
>
> Danielle
>
>
> On Thu, Jul 17, 2014 at 3:34 PM, Chris Ritzo <critzo at chambana.net
> <mailto:critzo at chambana.net>> wrote:
>
>     Hi Danielle,
>
>     Sorry that this has been happening. Let's figure out the best way
>     to fix
>     in the short term and talk more about a long term solution so IMC is
>     able to manage email accounts and lists more directly.
>
>     This account is in our directory server and forwards to
>     arthousefarm at gmail.com <mailto:arthousefarm at gmail.com>
>
>     Question: when you use this account, do you just configure gmail
>     to send
>     as that address, or use that as a Reply-to address? or do you have it
>     set up in Apple Mail to send as chyn at ucimc.org
>     <mailto:chyn at ucimc.org> when needed?
>
>     -Chris
>
>
>     On Thu 17 Jul 2014 03:47:58 PM EDT, Danielle Chynoweth wrote:
>     > Hi tech folks,
>     >
>     > I am having intermittent problems with chyn at ucimc.org
>     <mailto:chyn at ucimc.org>
>     > <mailto:chyn at ucimc.org <mailto:chyn at ucimc.org>>.
>     >
>     > I didn't get a grant agreement for the IMC, delaying 20K in
>     payments.
>     >
>     > More recently I didn't receive a press packet for a Aug 5th show.
>     >
>     > I have media workshop confirmations coming to chyn at ucimc.org
>     <mailto:chyn at ucimc.org>
>     > <mailto:chyn at ucimc.org <mailto:chyn at ucimc.org>> and worry I am
>     missing some.
>     >
>     > I usually don't use chyn at ucimc.org <mailto:chyn at ucimc.org>
>     <mailto:chyn at ucimc.org <mailto:chyn at ucimc.org>> but for
>     > grants, workshops and other IMC business, it is pretty essential.
>     >
>     > Seems like the problem happens with large files or attachments. But
>     > they don't receive a bounce.
>     >
>     > Any ideas as to what is causing the problem?
>     >
>     > thank you!
>     >
>     > Danielle
>     >
>     >
>     >
>     >
>     >
>     >
>     > _______________________________________________
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>
>