[UCIMC-Tech] Internet Down from IMC Building

[Peter Folk]

Just thought I'd follow up on this with my understanding of what 
happened (based on our internal log):

We were notified at around 2:00 PM on 6/24 about the problem (which had 
apparently been ongoing for a day) via a phone call from Dean, who spoke 
with Brandon M.  Thomas was at lunch at the time but returned around 3pm 
and saw an email from Sophia that came in at 2:53 PM.

After some initial troubleshooting that was not fruitful, Thomas 
dispatched Tony to go there, and he was onsite by 3:30 PM.  Tony found a 
switch to be nonresponsive, returned the next day with a replacement.  
Tony confirmed computers were online while on site, sometime around 3PM 
6/25.

If there was a problem beyond that, it was not reported to us.

I'm not sure how you want the internal escalation to go, but as far as 
escalating to us (which you're welcome to do at any point), it's best to 
call us at 367-8656 as soon as you know the extent of the problem, so 
that we can get someone on site if needed--hopefully while you're still 
there that day.  When you call, you should almost always get a human 
between 9am and 5pm, and often after that, but in any case you should 
get a quick response from a level two tech (Thomas, Tony, or myself).  
If anyone is ever concerned about it (no need to wait til tempers are 
raw!) feel free to call my cell phone 217 721-3893 and I can figure out 
what the status is but THAT IS NO SUBSTITUTE FOR A REAL PROBLEM REPORT!!! =)

Peter

On 6/26/2015 9:53 AM, Chris Ritzo wrote:
> My understanding is that Volo has a support agreement with the IMC for
> addressing issues with the network.
>
> cc'ing Peter on this message, as well as Danielle.
>
> Chris
>
>
> On 06/26/2015 10:36 AM, Stewart Dickson wrote:
>> Wow,
>>
>> So this is fairly ineffective, and it has been going on for days.
>>
>> On 06/25/2015 10:23 AM, Todd Spinner wrote:
>>> The UCIMC internet has been down since at least Tuesday. Inquiries by
>>> our staff have been made to Dean but we have not heard anything back. I
>>> don't think it is storm related.
>> Obviously, Dean is not the right person to call.
>>
>> The right person to call should be the IMC Technical Working Group, if
>> it existed.
>>
>> The right person to call for problems with the radio station, such as
>> the studio computer
>> being unable to connect to the transmitter or the station logs in Google
>> Documents
>> should be the Chief Engineer, if he existed.
>>
>> On Thu, Jun 25, 2015 at 9:31 AM, Josh King <jking at chambana.net
>> <mailto:jking at chambana.net>> wrote:
>>
>>      I'm sorry to hear that. I just restarted the network subsystem on the
>>      router. If that didn't fix it, I can try rebooting the router, and then
>>      escalating it up to Volo.
>>
>>      On 06/25/2015 10:23 AM, Todd Spinner wrote:
>>      > The UCIMC internet has been down since at least Tuesday. Inquiries by
>>      > our staff have been made to Dean but we have not heard anything back. I
>>      > don't think it is storm related.
>>      >
>>      > Regards,
>>      >
>>      > Todd Spinner
>>      > The Bike Project
>>      >
>>      > On Thu, Jun 25, 2015 at 9:13 AM, Stewart Dickson <mathartspd at gmail.com <mailto:mathartspd at gmail.com>
>>      > <mailto:mathartspd at gmail.com <mailto:mathartspd at gmail.com>>> wrote:
>>      >
>>      >     Good Morning,
>>      >
>>      >     Power is off at my work -- Wolfram Research, 100 Trade Center Drive,
>>      >     Kirby & State in Champaign.   Many traffic lights are also 4-way
>>      >     stop signs this morning.  I wonder if UC2B is down.  All of the Wifi
>>      >     routers in the IMC building seem to be alive and I can connect to
>>      >     them, but there is no internet route out of the building.   Dean may
>>      >     be hearing from IMC tenants about the internet in the building this
>>      >     morning.  An odd thing is that the Transmitter monitor on the studio
>>      >     computer can't connect to the transmitter.
>>      >     But, the station is on the air @ 104.5 MHz, verified on my car radio.
>>      >
>>      >     Cheers,
>>      >
>>      >     -Stewart Dickson, TechKnowLedge, 8-9 am Thursdays.
>>      >
>>      >     _______________________________________________
>>      >     IMC-Tech mailing list
>>      >     IMC-Tech at lists.chambana.net
>>      <mailto:IMC-Tech at lists.chambana.net>
>>      <mailto:IMC-Tech at lists.chambana.net
>>      <mailto:IMC-Tech at lists.chambana.net>>
>>      >     https://lists.chambana.net/mailman/listinfo/imc-tech
>>      >
>>      >
>>      >
>>      >
>>      > --
>>      > Todd Spinner
>>      > onasteelhorseiride.com <http://onasteelhorseiride.com>
>>      <http://onasteelhorseiride.com>
>>      >
>>      >
>>      >
>>      >
>>      >
>>      > _______________________________________________
>>      > IMC-Tech mailing list
>>      > IMC-Tech at lists.chambana.net <mailto:IMC-Tech at lists.chambana.net>
>>      > https://lists.chambana.net/mailman/listinfo/imc-tech
>>      >
>>
>>      --
>>      Josh King
>>      PGP Fingerprint: 8269 ED6F EA3B 7D78 F074 1E99 2FDA 4DA1 69AE 4999
>>
>>
>>
>>
>> _______________________________________________
>> IMC-Tech mailing list
>> IMC-Tech at lists.chambana.net
>> https://lists.chambana.net/mailman/listinfo/imc-tech
>>

-- 
Peter Folk, CEO - Volo Broadband
Fast, local, reliable and affordable Internet, phone and TV.
Cell 217 721-3893 - Office 217 367-8656 - http://volo.net


-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 488 bytes
Desc: OpenPGP digital signature
URL: <http://lists.chambana.net/pipermail/imc-tech/attachments/20150629/71add49b/attachment.sig>