[Imc-web] Re: IMC's Internet Down

[Danielle Chynoweth]

Comcast reps insist that they mailed notifications to us 2-3 times by snail
mail before the change.  I doubt this since I review a list of all mail that
comes into the building that Joy sends out.  That said, Joy, you should open
all email addressed to the UCIMC, even if there is a personal name on it and
UCIMC.

They say that if we have troubles again, we can either select the "business"
option on phone support and be sent to Chicago to talk to tech support or
select "video" or "new customer" and will be routed to the local folks.  The
local Comcast # is 384-2500.

Their reps apologized profusely, BTW.  I explained that they brought many
non profits to their knees as a result of the change over.

- Danielle


On Wed, Apr 16, 2008 at 5:18 PM, Danielle Chynoweth <chyn at ojctech.com>
wrote:

> I am speaking on behalf of this poor service by Comcast on the Cable
> Commission right now.  As are many other commissioners.  Unfortunately the
> FCC has guaranteed that there is no oversight to internet service and the
> state cable franchise limits what we can do with cable oversight, so we are
> using the bully pulpit which is all we have, until we create other
> alternatives.
>
> By the way, Comcast had record profits this year.
> Rates in Champaign Urbana are higher than elsewhere.
> And they are no longer providing customer service data quarterly, but
> annually, thanks to a state bill pushed through by the telcos.
>
> - Danielle
>
>
>
>
> > On Feb 18, 2008 10:16 PM, Josh King <joshuaheretic at gmail.com> wrote:
> >
> > > Hi everyone,
> > >
> > > I just threw together the email addresses of all the active IMC
> > > members
> > > I had available in a 30 second search of my inbox, to notify all of
> > > you
> > > (as some of you may already know) that Comcast suddenly and without
> > > warning changed the configuration of all of the network services going
> > > into the building, supposedly as a result of their migration from
> > > Insight's systems to their own networks. The long and short of it is
> > > that all of the email and lists, as well as all websites except for
> > > the
> > > IMC main website and all internet connectivity going into the building
> > > is down for the next couple of days. I placed an announcement at the
> > > top
> > > of UCIMC.org to this effect. After spending more than two hours in
> > > total
> > > on the phone with them, apparently we need to wait for them to send us
> > > a
> > > new gateway router, which they say will take 3-5 business days. Then
> > > Dan
> > > and I will reconfigure the network, and I'll have to call them back at
> > > that point to renegotiate our service agreement.
> > >
> > > Obviously this is all outrageous on Comcast/Insight's part, but I
> > > wanted
> > > to alert everyone that might have to field questions about the lack of
> > > internet in the building, so that everyone isn't terribly confused for
> > > the next few days.
> > >
> > > Sorry about not asking the IMC-Web list's permission about posting the
> > > announcement on the page, for obvious reasons.
> > > --
> > > Josh King
> > > --
> > > josh at chambana.net
> > > --
> > > System Administrator, Chambana.net (http://www.chambana.net)
> > > --
> > > "I am an Anarchist not because I believe Anarchism is the final goal,
> > > but because there is no such thing as a final goal." -Rudolf Rocker
> > >
> > >
> > >
> > >
> >
> >
> > --
> > Brian Dolinar, Ph.D.
> > 303 W. Locust St.
> > Urbana, IL 61801
> > briandolinar at gmail.com
>
>
>
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