[Cu-wireless] Looking for a first contact CWN point-person:

[Sascha Meinrath]

we've been using rt for indymedia work for quite some time now:

http://rt.indymedia.org/

i'm not sure if it's the same product, but thought i'd mention it.

--sascha

On Thu, 11 Mar 2004, David Young wrote:

> On Thu, Mar 11, 2004 at 01:45:27PM -0600, Jon Dugan wrote:
> > On Thu, Mar 11, 2004 at 10:37:45AM -0600, Stephane Alnet wrote:
> > > - maybe this could be easier to manage with a tracking/ticket system of
> > > some sorts; doesn't have to be fancy. (Could also serve dual purpose
> > > for people to log technical issues and save Dave & team some
> > > headaches.)
> >
> >   I've had very good luck with the rt (request tracker) open source ticket
> >   system.  It's easy to use and integrates well with email.
> >
> >   More info at:
> >
> >     http://www.bestpractical.com/rt/
> >
> >   I'd be happy to install this on the appropriate machine if we want to pursue
> >   this.
>
> Wow. If the screenshots are any indication, this looks like it easily
> beats everything else I have seen in open source (bugzilla, gnats) for
> usability. If it has fewer bugs than gnats, I'm sold.  What has been
> your experience with it?
>
> Dave
>
>

-- 
Sascha Meinrath
Project Manager & President      *      Project Manager
Acorn Active Media Foundation   ***     Eggplant Active Media
www.acornactivemedia.com         *      www.eggplantmedia.com