[Imc-tech] Re: Imc-tech digest, Vol 1 #593 - 11 msgs

[The Morenz Family]

Zach, et. al.

For what it's worth, Clint is absolutely correct regarding the 
ADSL...due to regs, the ILEC (which I think is SBC around here) has no 
economic incentive to provide good customer service. So they don't. And 
this will be the case regardless of who you switch to. I've been in 
SolTec's shoes before. It's frustrating for them, too.

Also, DSL installations are notoriously pesky. So, downtime during any 
switch would likely be a problem.

Here at home, I'm considering going cable modem next year.

And go ahead and tell Dave that OJC can sign me up for their computer 
consultant network, if you think of it. Thanks!

:-{)]

Be Well.



imc-tech-request at urbana.indymedia.org wrote:

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>When replying, please edit your Subject line so it is more specific
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>Today's Topics:
>
>   1. Re: what's up with groogroo? (Sascha Meinrath)
>   2. Referring Non-OJC Services (Sascha Meinrath)
>   3. DSL update (Zachary C. Miller)
>   4. VISITING IMC-STAS from Michigan!!! (Sascha Meinrath)
>   5. RE: [Imsahp-users] DSL update (Paul Bengt Riismandel)
>   6. Re: RE: [Imsahp-users] DSL update (Sascha Meinrath)
>   7. Re: [Imsahp-users] DSL update (Zachary C. Miller)
>   8. Re: RE: [Imsahp-users] DSL update (Zachary C. Miller)
>   9. moving DSL, server to IMC (David Young)
>  10. Re: Re: [Imsahp-users] DSL update (Clint Popetz)
>  11. more DSL update (Zachary C. Miller)
>
>--__--__--
>
>Message: 1
>Date: Mon, 18 Aug 2003 12:43:26 -0500 (CDT)
>From: Sascha Meinrath <sascha at ojctech.com>
>To: "Zachary C. Miller" <wolfgang at wolfgang.groogroo.com>
>Cc: Zach Miller <zach at ojctech.com>, <tech at ucimc.org>
>Subject: [Imc-tech] Re: what's up with groogroo?
>
>Good to know -- keep us posted as to what's happening.  I, like you, have 
>been getting hate-mail about groogroo and am just about at wits end about 
>what to do...  Hopefully the router reboot script will help a bit -- but 
>I'll be a lot happier when we have a McLeod line as a backup.
>
>--Sascha
>
>On Mon, 18 Aug 2003, Zachary C. Miller wrote:
>
>  
>
>>I have an order in with McLeod as of Friday for a SDSL line. I am
>>waiting for a phone call back from them today confirming the details
>>(price, install date, etc).
>>
>>I am working today with Josh from Sol Tec on our SBC/Soltec ADSL
>>line. There are several experiments that we are going to try.
>>
>>I have gotten Josh from Sol Tec to give me access to the router, I'm
>>going to use that to write a script to reboot the router whenever the
>>packet loss goes above a certain level. 
>>
>>I'm shopping around today for a Netopia router which (based on
>>anecdotal evidence) works better in situations like this.
>>
>>I now have access to the router and so will write a script today to
>>reboot the router (by logging into it and issuing a reboot command)
>>whenever the packet loss goes above a certain threshhold.
>>
>>Moving groogroo over to the IMC would be fairly non-trivial. This is
>>an option if things don't get taken care of soon. I am going on
>>vacation from Wednesday until Monday. There's no way we could handle
>>the server move before then. Any ill-planned server move we did would
>>probably mean 2-3 days of downtime for all groogroo hosted sites. 
>>
>>Sascha Meinrath wrote:
>>    
>>
>>>hi zach et al.,
>>>
>>>people are beginning to leave their groogroo accounts to use things like
>>>hotmail, our website has been more or less off-line for going on two
>>>months, i've been receiving (on those rare occasions when i can actually
>>>access my account) angry letter from folks wanting to post articles and
>>>access websites...  this is _extremely_ bad for the UCIMC. 
>>>
>>>what is going on with groogroo & sol tec?  at this point i think we should
>>>move groogroo to the IMC building or come up with another solution?
>>>without any timeline for when things will be fixed i really think we need
>>>to get some sort of stop-gap solution in place.  this situation is causing
>>>major negative repercussions for the UCIMC, and i don't see any end to the
>>>problem right now.
>>>
>>>thoughts & suggestions?
>>>
>>>--sascha
>>>
>>>      
>>>
>>    
>>
>
>
>--__--__--
>
>Message: 2
>Date: Mon, 18 Aug 2003 15:29:50 -0500 (CDT)
>From: Sascha Meinrath <sascha at ojctech.com>
>To: imc-tech at ucimc.org
>Subject: [Imc-tech] Referring Non-OJC Services
>
>anyone interested?
>
>--sascha
>
>---------- Forwarded message ----------
>Date: Wed, 13 Aug 2003 15:12:11 -0500
>From: Joe Dunne <joe at ojctech.com>
>To: OJC Staff <ojc-staff at ojctech.com>
>Subject: [Ojc-staff] Referring Non-OJC Services
>
>We are trying to set up a referral list for people who call requesting
>non-OJC, but computer-related, services.  Please forward this to any who
>might be interested and send on to me anyone who does want to be on the
>list.
>
>Here are the areas we are looking for:
>
>-Computer Troubleshooting
> "My computer doesn't boot."  "I cannot use the CDROM drive."  These
>requests may be hardware or software problems.  The 
> basic skill is figuring out where the problem might be and 
> what the user can do when it happens.
> 
>-Help Using Office Programs
> Help with Microsoft Word, using the Web, and using Email. 
> Examples include how to get bullets and numbering, how to 
> emails groups of people or save a contact list, or how to 
> browse and buy things off the web.
>
>-Help Using Excel
> The Microsoft Excel spreadsheet takes some special skills.
> You would help users with mailing lists, budgets, and any 
> repetive data that they want to sort and tabulate.
>
>
>
>~~~~~~~~~~~~~~~~~~~~~~~
>Joe Dunne - joe at ojctech.com
>Operations Manager
>OJC Technologies
>115 W Main Street, 2nd Floor
>Urbana, IL  61801
>(217) 278-3933
>~~~~~~~~~~~~~~~~~~~~~~~
>
>_______________________________________________
>Ojc-staff mailing list
>Ojc-staff at ojctech.com
>http://che.ojctech.com/mailman/listinfo/ojc-staff
>
>
>
>--__--__--
>
>Message: 3
>To: imsahp-users at ucimc.org, tech at ucimc.org
>Date: Tue, 19 Aug 2003 15:17:58 -0500 (CDT)
>From: "Zachary C. Miller" <wolfgang at wolfgang.groogroo.com>
>Subject: [Imc-tech] DSL update
>
>While SBC and Sol Tec continue to be incompetent at fixing the DSL
>problem I have implemented a script which monitors my net connectivity
>and whenever the packet loss goes above 10 percent it reboots my
>router.
>
>This means that about once every 1-4 hours my server has 2 minutes of
>downtime. Connections are typically NOT lost during this down time but
>you will experience a "freeze" when it happens. I can't predict when
>it will happen. 
>
>This is a hell of a lot better than the extended network outages we've
>been having but still completely unacceptable service from SBC/Sol Tec.
>
>I've ordered a new DSL line from McLeod which should be installed in
>4-6 weeks. I'll be continuing to do battle with Sol Tec until then. If
>all goes well we'll get the Sol Tec line fixed and made cheaper AND
>have the McLeod line so we can be multi-homed.
>
>I'm also working on getting a different brand of router for the ADSL
>line which may or may not help. 
>
>Thank you for your patience. I've been working on this problem as my
>top priority for the last couple of weeks and am VERY frustrated at
>the level of service I'm getting from Sol Tec and SBC. 
>
>  
>