[Imc-tech] Re: [Imsahp-users] Re: [Imc] server update

[Mike Lehman]

Hi Clint,
Thanks for your thoughts. That is why I asked before I did it. If those 
are the circumstances, truly beyond Soltec's control, than I agree that 
smacking them while they are down is not appropriate.

I've never had to deal with Soltec, but I had heard that their service 
was previously pretty good, based on comments by others. What I was 
wondering was -- Why the change in their previous good service? I 
assumed it was some new management, acquired by someone else, or 
something, but not circumstances beyond their control.

But I still have to admit the way this was carried out seems very 
unprofessional to me. If I'd been in their position, I would have made 
sure that my customers knew who to blame and why. I'm uncertain if 
Soltec failed to do that in this case or if I just didn't hear the 
explanation for this unfortunate and troubling situation.
Mike Lehman

Clint Popetz wrote:

> On Sun, Dec 26, 2004 at 01:51:26PM -0600, Mike Lehman wrote:
> 
>>Paul,
>>I gotta agree -- Zach has done work above and beyond the call of duty.
>>
>>BTW, does anyone think a brief story about the business practices of 
>>S.O.L.tec (as in shit outta luck tec) would be appropriate? I'd sure 
>>like to give them some bad press over their incompetent/unethical 
>>conduct in handling this sordid affair.
>>Mike Lehman
> 
> 
> I'm not going to speak for how SolTec is handling the affair, but it's
> important to realize that Ameritech's ownership of their lines, the
> massive SBC at Home marketing push, and most importantly the FCC changes
> with respect to the rules on leasing copper to CLECs made it
> impossible for shops like SolTec to make any money on DSL.  
> 
> So I'm a little uneasy about a concerted push to smear a local
> business that was forced out of the market by a monopoly.  What's
> more, my experience dealing with SolTec the few times I handled DSL
> problems at the IMC was very good...they responded personally and
> quickly, with service we wouldn't have gotten from SBC or MacLeod.
> 
> What is to be gained by bad press for a company that's quite likely on
> its deathbed?  If someone is going to do a story on it, I urge them to
> contact SolTec in a friendly manner and find out _why_ the
> discontinuation of DSL went badly.  That way other companies can learn
> from the mistakes.
> 
> 			My $.02,
> 			-Clint