[Imc-tech] IMC DSL connection:

[Danielle Chynoweth]

I don't have history with Sol Tec.  I am a good person to bring in if you
aren't getting a response cause I don't mind being aggressive.  

Last night after 5 days of no network at the IMC, I promised unhappy
staffers I would make something happen to help fix it.  I called Zach.  I
told Sascha I wanted to do call Sol Tec, he gave me the go ahead thinking
is was the problem on their end and we weren't getting a response.  

Now that its a problem on our end, I think you should coordinate with them
to fix it.  I agree we don't need to make multiple contacts.  I just
wanted to step in if it was useful.  Let me know if you need me for
anything.

danka,
danielle

 On Wed, 31 Mar 2004, Zachary C. Miller wrote:

> I went over to the IMC to work on the situation today. 
> 
> First of all the PC/firewall/NAT gateway box was down. The monitor and
> keyboard were plugged into dewey and the gateway had been powercycled
> and couldn't boot up because no keyboard was connected. 
> 
> I got that back up and running but I couldn't get into the BIOS to
> change the bootup test for the keyboard.
> 
> But that still didn't fix the problem. I could ping 64.5.74.241 (our
> DSL router) from the outside world. From inside the IMC I could ping
> 64.5.74.245 (our gateway/NAT linux box) but from that box I could not
> get to the router. I tested the cable. I tested the network jack on
> the linux box. Nothing can talk to the ethernet ports on the DSL
> router.
> 
> I think we need a new DSL router. I think the ethernet ports on our
> DSL router are dead. 
> 
> I called Sol Tec and spoke with Rob. He did some tests and agreed that
> the router probably was dead. He suggested that they may be able to
> service it. He was going to ask Joe some questions before he had me
> bring in the router and then he was going to call me back.
> 
> He never called me back. 
> 
> I called back and was told that Rob had left for the day and that Joe
> was out of the office. I left a voicemail for Joe. 
> 
> If a bunch of us are working with Sol Tec simultaneously we're going
> to need to make sure we coordinate. Danielle, what contact have you
> had and with what results?
> 
> We need to try really hard to get them to give us a replacement router
> of the same type as the one we have. In the past the routers they've
> given us as replacement routers have SUCKED really badly. The model we
> have in there is an extremely solid performer and we want to stick
> with that model if at all possible. If not they need to give us some
> absolute assurance that the router they are giving us is DEFINITELY
> compatible with our line. 
> 
> Sascha Meinrath wrote:
> > Hey all,
> > 
> > Just wanted to let everyone know that I've given Danielle the go-ahead to
> > unlease her business savvy on sol tec to get the IMC's DSL line fixed.
> > The downtime has caused numerous problems, to a small extent to wireless
> > network users, but more importantly, to IMC staffers and producers. Given
> > the analyses done by multiple folks the problem looks to be of the
> > following nature:
> > 
> > 1. Sol Tec is having problems
> > 
> > and/or
> > 
> > 2. The line coming into the IMC is having problems -- might be Sol Tec or
> > might be SBC
> > 
> > and/or
> > 
> > 3. Something has failed due to the weather
> > 
> > and/or
> > 
> > 4. The equipment at the IMC has failed in a truly spectacular (and
> > innovative) way -- though this is highly unlikely
> > 
> > So Danielle "mad dog" Chynoweth is on the case.
> > 
> > The IMC's DSL connection has now been inoperable for about a week.
> > 
> > Danielle, keep us posted,
> > 
> > --Sascha
> > 
> > -- 
> > Sascha Meinrath
> > Project Manager & President      *      Project Manager
> > Acorn Active Media Foundation   ***     Eggplant Active Media
> > www.acornactivemedia.com         *      www.eggplantmedia.com
> > _______________________________________________
> > Imc-tech mailing list
> > Imc-tech at urbana.indymedia.org
> > http://lists.cu.groogroo.com/cgi-bin/listinfo/imc-tech
> > 
> 
> 

-- 
| Danielle Chynoweth
|
| Art Director * OJC Technologies * ojctech.com
| City Council Member * Urbana City Council * city.urbana.il.us