[UCIMC-Tech] Re: [rfu-tech] WRFU tech issues - need help

[Andrew Ó Baoill]

I've just sent them to the lists - I don't know who on each list is  
able to deal with each task, and who has time available to help at  
the moment.

My plan was to track responses from those who tell me they can and  
will deal with one task or another, and send an update to the lists  
letting people know which tasks remain, which are in progress, and  
which are resolved. However, a more formal ranking may be useful, so  
here's something:

TASKS (in order of urgency):
1 STUDIO COMPUTER - isn't booting, preventing transmitter readings  
from being taken. URGENT. Station will have to go off-air if we can't  
resolve this quickly. I need information on progress, and urgent help  
to troubleshoot and fix our issues here. I lack the tech skills to  
accomplish this myself.
2 REMOTE ACCESS: Access for Ray Morales and myself to tunnel through  
the firewall.
2a Information: address for automation computer, once through  
firewall, other settings; what account user/pass combinations to use.
2b My chambana account - reset password.
3 PHONE LINE - OJC has donated use of a line to us, for business  
purposes, but I don't know it, or how to access the voicemail.
3a I need to know the number and how to access voicemail
3b We need a mailing list, to which voicemail notifications will be  
sent. I can administer this once set up.
4 The wrfu.net site is misreporting "what's on air now" - presumably  
because the server is not on daylight savings time.

INFORMATION (Not necessarily ordered - help where you can)
1 Who's currently active in IMC-TECH and RFU-TECH, and areas of  
competence. Are there individuals who can directly take questions on  
specific topics, or am I always best directing questions/requests to  
the lists?
2 Who in WRFU currently has remote access - that is, who has the  
ability to tunnel into the firewall and then access the automation  
computer (and others).
3 Transmitter-check devices. Anyone got information on this area, or  
interested in researching solutions?
4 Production room development - who's involved, what's involved. I  
want to ensure appropriate WRFU input into this project, and want to  
know which groups/lists/individuals I should be in contact with.

Thanks to everyone in advance for their help - I know it's a large  
and varied bundle of tasks to throw out there, but I'm trying to get  
up to speed on our systems, with a view to involving more people in  
various areas of operation and development.

Andrew

On 3 Aib 2008, at 16:35, Noel L. Vivar wrote:
> Andrew, are you assigning this to a specific person or just emailing
> the lists, in general?
>
>> From the RFU side, I think we need some way of keeping track of these
> trouble tickets, ranking them, and most importantly getting them to
> people who can fix it.
>
> -Noel
>
> On Thu, Apr 3, 2008 at 12:47 PM, Andrew Ó Baoill  
> <andrew at funferal.org> wrote:
>> Hi,
>>
>>  I finally tracked down Dan, who told me that others on RFU-tech and
>> IMC-tech should be able to deal with all of our current needs for  
>> assistance
>> and information. Dan himself claims not to have time to assist  
>> with any of
>> our requests, so if you can address any of them, please let me  
>> know. Below
>> items are pretty much as submitted to Dan previously, but with 'you'
>> replaced by 'Dan', so please excuse awkward phrasing.
>>
>>  As far as I'm aware the problems with the RFU studio computer  
>> continue -
>> I'd appreciate an update from anyone who has been able to take a  
>> look at
>> this. I know Noel had taken a preliminary look, but don't have any  
>> further
>> information.
>>
>>  ACTION ITEMS:
>>  1 The WRFU server clock is not on summer time. This means the  
>> 'currently on
>> air' description is inaccurate. Please fix this, or pass it to  
>> someone who
>> can/will.
>>  2 You mentioned previously that PuTTy/RDP access could be  
>> available to a
>> 'select few' - please set it up for me and Ray Morales. I have a  
>> Chambana
>> username (baoillo) - will this work? Unfortunately, I don't seem  
>> to have the
>> password for this Chambana account - can you please reset my  
>> password? Is
>> RDP on port 3389? Finally on this, please let me know the computer
>> name/address I need to contact through RDP.
>>  3 Please tell me the phone number OJC has donated to WRFU. What  
>> is the
>> process for accessing voicemail? Also, please create a mailing  
>> list to which
>> notifications of messages will be sent. I will need administrator  
>> access to
>> this list. RFU-contacts would serve well as a name for the list.
>>
>>  INFORMATION
>>  1 What has been done to address the problems with the studio  
>> computer so
>> far? Has any troubleshooting taken place (and if so, what's the  
>> diagnosis so
>> far)?
>>  2 What do you know about our transmitter checking software/ 
>> devices? Do you
>> know what types of monitoring equipment can be connected to the  
>> system?
>>  3 Who are the currently-active members of IMC-Tech and WRFU-Tech.  
>> What are
>> their areas of competence/interest? [This will help me know where  
>> I can
>> direct technical queries other than to Dan.]
>>  4 Who in WRFU currently has remote access to automation (or more  
>> generally
>> has knowledge/permission to tunnel through the firewall, to  
>> automation or
>> elsewhere)?
>>  5 What group(s) has/have ownership of the production room  
>> project? I want
>> to ensure WRFU input into the planning/design stage of the audio  
>> aspects of
>> this project.
>>
>>  Andrew
>>
>>  Andrew Ó Baoill
>>  Station Manager
>>  WRFU-LP, Urbana 104.5FM
>>  http://www.wrfu.net andrew at funferal.org
>>  (217) 344-2536 (studio)
> -- 
> Noel L. Vivar
> 505 East Clark Street, Apartment 24
> Champaign, Illinois 61820-4420
> mobile.630.740.5775

Andrew Ó Baoill
Station Manager
WRFU-LP, Urbana 104.5FM
http://www.wrfu.net andrew at funferal.org
(217) 344-2536 (studio)