[UCIMC-Tech] Question regarding the help desk?

[Marti Wilkinson]

I called Radio Doctors on Monday and no one answered the phone...and I found
that to be a turn off. What I did was look at yellowpages.com and found
another business called SupporTech Computers and they charge a flat fee to
diagnose any issues and the diagnostic fee is built into the cost of
repairs. They even have a specific price for repairing laptop jacks and, if
it needs a new part, they will tell you how much more that costs.

http://www.supportechcomputers.com/index.php

As you can see, I included the link to their website. I had bought a new AC
Adaptor from Simplified Computers because that is what they said I
needed...and got my money back from them after I dropped my laptop off.

Marti

On Sun, Apr 11, 2010 at 8:18 AM, Jay Schubert <jay.schubert at gmail.com>wrote:

> Hey Marti,
>
> Funny, I have almost the exact same situation going on with a different
> brand, late model laptop.  I've had some success in repairing small
> electronics in the past so I thought I'd give it a go and just start by
> replacing the $3 parts on the PSU sub board.  I even found a nice tear-down
> online which explained how to carefully disassemble this series of
> computers, so I was pretty confident when I started.
>
> Then I got to the PSU sub board, identified the part to order, waited for
> it to come from China and thought I'd be able to pop it off and solder the
> five contacts back onto the board in a few minutes work, but found that
> unlike other electronics I'd worked on, the computer used silver solder
> which has a much higher melting point that none of my soldering irons could
> reach.  This coupled with the fact that the replacement part isn't very high
> quality (the plug barely fits into it) cause this project to stall out and I
> probably need to admit to myself that it's a little out of my league and
> need to do something else with it.
>
> I'd be curious to hear about how your experience goes with Radio Doctors.
>
> Thanks,
> Jay
>
> On Sat, Apr 10, 2010 at 11:54 PM, Marti Wilkinson <martiwilki at gmail.com>wrote:
>
>> Thanks, I will call them on Monday.
>>
>>
>> On Sat, Apr 10, 2010 at 11:40 PM, David Young <dyoung at pobox.com> wrote:
>>
>>> On Sat, Apr 10, 2010 at 09:28:24PM -0500, Marti Wilkinson wrote:
>>> > I'm having an issue with my laptop and it may be related to the jack
>>> that
>>> > the laptop plugs into. The AC adapter and the battery is fine, but when
>>> I
>>> > plug it in I have to 'jiggle' it a lot to get it juiced up. It's a
>>> Toshiba
>>> > laptop and a price quote from Simplified Computers via email said it
>>> would
>>> > take close to 200 bucks to fix the thing...even thought the part itself
>>> is
>>> > around 30 bucks.  Champaign computer won't touch it because it may
>>> involve
>>> > having to solder the old part off and new part on the motherboard.
>>>
>>> Marti,
>>>
>>> Take it to Radio Doctors on First Street in Champaign.  They are right
>>> by Fiesta Café.  I had a similar problem with my Powerbook that they
>>> were able to fix, and it cost *way* less than the $450 that another
>>> local company had estimated.  They will charge you a reasonable fee for
>>> an estimate.
>>>
>>> Dave
>>>
>>> --
>>> David Young             OJC Technologies
>>> dyoung at ojctech.com      Urbana, IL * (217) 278-3933
>>>
>>
>>
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