[Imcamericorps] Aetna Insurance Cards

[Judith Pond]

Same story. Called several numbers, no one seems to know anything except
that I'm not in the Aetna system. I had to wrangle with a few different
representatives to get it sorted out, and it still will take a couple of
days before anything actually happens.

Brian is right: call before you need to use the insurance, just to make sure
that everything is copacetic. I also have a number that is supposedly the
direct line for AmeriCorps volunteers: 866-897-7473.

Good luck.


On Mon, Nov 9, 2009 at 5:37 PM, Brian Duggan <bcdugga at gmail.com> wrote:

> Hi All, just got off the phone with Aetna about reimbursing me for my
> prescription. I learned some interesting things.
>
> When I talked to the representative he said I didn't have an ID
> number. He also said that ID cards had not been ordered for us. He
> said that the order is supposed to occur automatically at the time the
> policy is created. No reason why that didn't happen. He said he
> ordered an ID card for me, but that it could take 3 - 4 weeks get
> arrive in the mail.
>
> I think it'd be a good idea for all of us to call the claims
> department and make sure they they've ordered cards for us. I've been
> trying to get the Meijer pharmacy to charge Aetna for the
> prescriptions, but it hasn't been working. Of course, Aetna claims
> that my social security number is as good as an ID number until the
> card gets here. Surprise!: that's bs.
>
> I assume that our group number is the same for all of us, but I
> wouldn't know for sure. The group number the rep gave me is
> 0891343-10-000
> The Aetna number to call is 1-800-788-6557. Press 1, then 2, if I
> remember correctly.
>
> This is a mess. No surprise there, I suppose.
>
> Brian
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