[Cu-wireless] Looking for a first contact CWN point-person:

[David Young]

On Thu, Mar 11, 2004 at 01:45:27PM -0600, Jon Dugan wrote:
> On Thu, Mar 11, 2004 at 10:37:45AM -0600, Stephane Alnet wrote:
> > - maybe this could be easier to manage with a tracking/ticket system of 
> > some sorts; doesn't have to be fancy. (Could also serve dual purpose 
> > for people to log technical issues and save Dave & team some 
> > headaches.)
> 
>   I've had very good luck with the rt (request tracker) open source ticket
>   system.  It's easy to use and integrates well with email.
> 
>   More info at:
> 
>     http://www.bestpractical.com/rt/
> 
>   I'd be happy to install this on the appropriate machine if we want to pursue
>   this.

Wow. If the screenshots are any indication, this looks like it easily
beats everything else I have seen in open source (bugzilla, gnats) for
usability. If it has fewer bugs than gnats, I'm sold.  What has been
your experience with it?

Dave

-- 
David Young             OJC Technologies
dyoung at ojctech.com      Urbana, IL * (217) 278-3933