[Imc-tech] RE: [Imsahp-users] DSL update

[Zachary C. Miller]

When coordinating such switch please keep in mind:

1) We are sharing bandwidth with several houses via CU-Wireless, make
sure that's in the AUP.

2) We will probably not be able to use the IMC's current DSL router
with McLeod or other DSL providers so factor in the initial cost of a
new DSL connection when considering costs.

3) Think about other services such as VoloNet (contact
pfolk at gargtech.com) to get us away from the SBC empire of local copper. 

Keep in mind also that the problem on my DSL line is VERY STRANGE. No
one can seem to debug it. No one knows what is causing it. Therein
lies my frustration. If soltec service at IMC is still reliable and if
you can negotiate a cheaper price it may still be the best deal in
town for a flexible AUP (sharing bandwidth and running servers OK),
for a business class DSL line. The problem I've been having with Sol
Tec is that their tech guy has to be called, he doesn't call you. I
find that unprofessional and frustrating but when I do call him he is
helpful. He's also definitely kind of a newbie wrt solving problems
but I can't tell if his failure to diagnose the problem is
incompetence or just an indicator of how super mega weird the problem
is. In the past I've had much better experiences with Sol Tec but that
could be either because the old techs were more competent OR because
the old problems were easier to solve.

Sascha Meinrath wrote:
> On Tue, 19 Aug 2003, Paul Bengt Riismandel wrote:
> 
> > Perhaps we want to switch from Soltec/SBC to McLeod at the IMC, too?
> > Since they're being uncooperative, and McLeod is cheaper, too, I
> > believe.
> 
> Roger that -- Paul, would you be willing to coordinate the switch (or at
> least investigate our options and their prices)?
> 
> --Sascha
> 
> > -----Original Message-----
> > From: Zachary C. Miller [mailto:wolfgang at wolfgang.groogroo.com]
> > Sent: Tuesday, August 19, 2003 3:18 PM
> > To: imsahp-users at ucimc.org; tech at ucimc.org
> > Subject: [Imsahp-users] DSL update
> >
> > While SBC and Sol Tec continue to be incompetent at fixing the DSL
> > problem I have implemented a script which monitors my net connectivity
> > and whenever the packet loss goes above 10 percent it reboots my
> > router.
> >
> > This means that about once every 1-4 hours my server has 2 minutes of
> > downtime. Connections are typically NOT lost during this down time but
> > you will experience a "freeze" when it happens. I can't predict when
> > it will happen.
> >
> > This is a hell of a lot better than the extended network outages we've
> > been having but still completely unacceptable service from SBC/Sol Tec.
> >
> > I've ordered a new DSL line from McLeod which should be installed in
> > 4-6 weeks. I'll be continuing to do battle with Sol Tec until then. If
> > all goes well we'll get the Sol Tec line fixed and made cheaper AND
> > have the McLeod line so we can be multi-homed.
> >
> > I'm also working on getting a different brand of router for the ADSL
> > line which may or may not help.
> >
> > Thank you for your patience. I've been working on this problem as my
> > top priority for the last couple of weeks and am VERY frustrated at
> > the level of service I'm getting from Sol Tec and SBC.
> >
> >
> 

-- 
Zachary C. Miller - @= - http://wolfgang.groogroo.com/
IMSA 1995 - UIUC 2000 - Just Another Leftist Muppet - Ya Basta!
 Social Justice, Community, Nonviolence, Decentralization, Feminism,
 Sustainability, Responsibility, Diversity, Democracy, Ecology