[UCIMC-Tech] Internet down

[Barry Isralewitz]

Hello,

	Thanks, Danielle, for the protocol.  We’ll follow it if any problems come up in the future.
	Thanks for the Volo contact info., Peter.
	And again, thanks for the remote assistance from around the country to Chris and Josh, and for the local work to  Dean, Barry Todd, and Peter.

			Cheers,

			Barry

On Jun 4, 2014, at 1:02 PM, Peter Folk <peter at volo.net> wrote:

> Only thing I'd add is that if you do need to reach Volo, our number is 217 367-8656.  You should reach someone 24/7.
> Peter
> 
> On 6/4/2014 12:59 PM, chynowet . wrote:
>> Hi Barry and all,
>> 
>> Peter Folk emailed late last night that he has corrected the issue. If you see continuing problems, or have problems in the future, here is the current process for ALL internet (hard or wifi) concerns in the IMC:
>> 
>> 1) Contact Dean, UCIMC Operations Director at ucimcoperationsdirector at gmail.com.
>> 2) He will put a ticket in at Volo.
>> 3) If it is off hours or urgent, you can put a ticket in a Volo, just let Dean know you did so.
>> 4) Volo is responsible for working internet and wifi service. If the issue is with UC2B, they are contracted with the UCIMC to handle it on our behalf with UC2B.
>> 5) If you receive unsatisfactory service, please let Dean know. 
>> 6) If you want to escalate further because of lack of responsiveness, you can escalate to the board (but please don't start there).
>> 
>> Hope that helps!
>> 
>> Danielle
>> 
>> 
>> 
>> On Wed, Jun 4, 2014 at 10:42 AM, Chris Ritzo <chris.ritzo at gmail.com> wrote:
>> Looks like Josh has reached out to Volo and Barry Todd. Barry was
>> available hourly until last year for stuff like this, but I think that's
>> changed.
>> 
>> Have you contacted the IMC staff or board about this?
>> They are now your first line of contact and can escalate to Volo if need be.
>> 
>> I'm copying Danielle Chynoweth on this reply so she can escalate through
>> the IMC's current staff/Volo.
>> 
>> Best,
>> -Chris
>> 
>> On 06/03/2014 08:21 PM, Barry Isralewitz wrote:
>> > Hi,
>> >
>> >       Still no internet access today at Bike Project.
>> > We rely on internet access quite a lot to run the shop (including sales).
>> >
>> >       Any advice on next steps? Any chance of getting it back working tonight?
>> >
>> >               Cheers,
>> >
>> >               Barry
>> >
>> > On Jun 2, 2014, at 11:09 PM, Josh King <jking at chambana.net> wrote:
>> >
>> >> Hi Todd,
>> >>
>> >> I can reach the IMC's main router from here, and from there I am able to
>> >> ping at least some of the machines in the building, so the network
>> >> doesn't appear to be down building-wide. I suspect that it is something
>> >> local to the Bike Project, or possibly to the basement.
>> >>
>> >> On 06/02/2014 10:26 PM, Todd Spinner wrote:
>> >>> It appears that the internet is down at the IMC according to Bike
>> >>> Project Staff Reports.
>> >>>
>> >>> Todd Spinner
>> >>>
>> >>> --
>> >>> Todd Spinner
>> >>> onasteelhorseiride.com <http://onasteelhorseiride.com>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> _______________________________________________
>> >>> IMC-Tech mailing list
>> >>> IMC-Tech at lists.chambana.net
>> >>> https://lists.chambana.net/mailman/listinfo/imc-tech
>> >>>
>> >>
>> >> --
>> >> Josh King
>> >> PGP Fingerprint: 8269 ED6F EA3B 7D78 F074 1E99 2FDA 4DA1 69AE 4999
>> >>
>> >> _______________________________________________
>> >> IMC-Tech mailing list
>> >> IMC-Tech at lists.chambana.net
>> >> https://lists.chambana.net/mailman/listinfo/imc-tech
>> >
>> 
>> 
> 
> -- 
> Peter Folk, CEO, Volo Broadband - http://volo.net
> 217 721-3893 cell / 217 376-8656 sales+support

-- 
Barry Isralewitz
Theoretical and Computational Biophysics Group
3043 Beckman, University of Illinois at Urbana-Champaign
Office Phone: (217) 244-1612
email: barryi at ks.uiuc.edu   http://www.ks.uiuc.edu/~barryi

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